There is very little we haven’t seen or moved in the last 25 years! So we have put together some FAQs to help answer some of the queries that you may have about moving.
Browse our frequently asked questions for answers to the most common moving questions.
As a rule it does not include: parking permits, charges for occupying public roads and areas, lifts, handling of especially large and heavy items such as pianos, safes, etc., which have not been included previously in the moving estimate, qualified service providers such as carpenters, plumbers, interior decorators, etc., inspections, delays, storages, transshipments, haulage and handlings, extra deliveries or any additional cost that has not been agreed upon previously.
MEDIUM BOX: Dimensions 0.61 WIDE X 0.39 HIGH X 0.41 DEEP
Description: It is recommended for packing glass and chinaware, kitchen utensils, decorative pieces and any not very heavy items.
BIG BOX: Dimensions 0.71 WIDE X 0.46 HIGH X 0.46 DEEP
Description: Perfect to pack toys, clothes, cooking pots and any light items.
The valuation of your goods must be done according to the purchase value. If you happen not have kept the invoice or receipt, please try to make an assessment of the price as accurate as possible.
For the valuation purposes you can arrange items into groups by price and category. For example:
15 units men’s shirts 450 €
4 units designer men’s shirts 400 €
Check your household goods as they are unloaded. For that purpose our team will unpack all your belongings to check if there is any change in the condition of your property from what is noted on the inventory, note discrepancies on the van operator’s copy of the inventory. By signing the inventory, you are acknowledging receipt and condition of all items listed. In the event of any damage or loss you have 7 business days to file a written claim. Beyond that date, the insurance company will not be liable for any damage or loss.
Please bear in mind that these formalities take some time to process.
In order to assess the damage, the insurance company can request a loss adjuster appraisal, pictures of the damaged goods, request a repair quotation or a replacement estimate.
The insurance company will, at its option, either 1) repair the article to the extent necessary to restore it to the same condition as when it was received by your mover, or pay you for the cost of such repairs; or 2) replace the article with an article of like, kind and quality, or pay you for the cost of such a replacement.
International moving from Madrid to México DF “ Thank you so much for making my life change so pleasant. Congratulations. Thank you from the bottom of my heart”